Card Member Services Reviews and Customer Experiences

Card Member Services Reviews

• Oct 08, 2026

Phone call saying my coverage was ending

So this guy calls me, says he's Mark Ojala with Card Member Services, badge #JBX0109. He gives me my full name and the last four of my social security number. Then he says they're investigating several credit cards opened under my information. He asks if I recently opened a Harley Davidson credit card.

I told him I already talked to Equifax, BOA and Citi and none of my accounts are flagged. He got aggressive with me after that. I've hung up three times in the last week and talked to him once just to get as much info on him as I could. He and a woman sound Indian, Pakistani, but they claim to be from the USA with offices in Dallas, Chicago and two other states I didn't catch.

I finally hung up on him again without answering any more questions. He's getting more aggressive each time.

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• Sep 20, 2026

Recording from Gary about debt I don't owe

I got a call from (203) 969-9989. It was a recording, not a real person. The recording said it was "Gary from card member services" and claimed I owe some debt. Then it offered to cut me a deal if I called back.

I don't owe any debt like that. It's clearly a scam. They left no company name, no proof, nothing. Just a recording trying to get me to call back about money I don't owe.

I didn't lose any money because I didn't call them back. But these people keep trying this stuff and it's getting old.

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• Aug 15, 2026

Call about paying off my mother's debt turned out to be phishing

My mother got a call from someone saying he was from Card Member Services. His name was Ben Jackson. He told her he could pay off all her debt, around $26,000. She gave him her card numbers and email address.

I overheard the call after she had been on the phone for over an hour. The guy got really combative when I started asking questions. I asked where he was calling from and he said Denver, CO. But then he gave the wrong time for Colorado. That didn't make sense.

Now my mom has to freeze her credit and order all new credit cards. The phone number was (860) 988-8594.

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This content is based on user-submitted reports. Scammers may misuse the names, websites, and contact details of legitimate businesses. The mention of a business does not necessarily indicate its involvement in fraudulent activity.

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