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• Sep 02, 2026

Bank closed my fraud case after two days without proof

I noticed 3 unauthorized transactions on my checking account app. So I went into my bank the next Monday and reported it as fraud. They did the paperwork for the investigation but I never saw any of it. I have asked for all the documentation since then.

They made a decision in like 2 days. But I never got any letters saying they were looking into it or a letter saying they decided it wasn't fraud. They claim the fraud department called me on a Saturday and that I told them it was legit. I don't have any record of them calling me. I told them that and they just insisted I did. I did get a text from them that I missed, I have that saved. I didn't reply to the text.

I have gone into the bank several times to ask them to credit my account back and they keep refusing. They just say the case is closed. So now I'm out the 561 dollars and no one will help me.

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