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Charged again after cancelling through their chat twice
So I did the whole thing over on September 2, 2026. Today, October 2, 2026, I was charged yet again. I cancelled again, sent them an email to cancel, and reported it to my bank. My bank is reissuing my debit card with a new number.
If you look at their facebook and instagram profiles this is a recurring problem. Like a Cornell frat boy, Drift will not take no for an answer. They keep charging me even after they confirmed the cancellations.
They said my order was being processed and wouldn't cancel it
Then months after that they emailed me saying my order was being processed. I replied no, I don't want it and won't pay for it. They said they'd cancel my subscription but since the order was already being processed they wouldn't cancel it. I disputed the charge with my bank and used the return label they finally gave me to send the product back.
This is a really shady way to do business. If I hadn't spent hours emailing them and talking to my bank I'd just be out $55 for something I never ordered.