Duke Energy / IGS Energy / Norbec Reviews and Customer Experiences

Duke Energy / IGS Energy / Norbec Reviews

• Nov 08, 2026

Call saying I was overcharged on my energy bill

I got a call today from a guy named Kevin Peter. He said he was from Duke Energy and was calling because I had been overcharged and needed to be notified. He told me the company supplying my energy, IGS Energy, had overcharged me 19.99 cents per kilowatt and that Duke was switching me to a lower rate of 9.99 cents. He also said I was overcharged $278.00 and I was supposed to get that back through a rewards program. The new company he mentioned is called Norbec. He said this change would be fixed for two months, and after that my bill would go up or down depending on Norbec but would never go over 9.99.

I called Duke Energy from another phone and was told it wasn't them. So this is a scam to get me switched over to another energy supply company. I gave all this information to Duke and the person I talked to said she would send it to the appropriate party.

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This content is based on user-submitted reports. Scammers may misuse the names, websites, and contact details of legitimate businesses. The mention of a business does not necessarily indicate its involvement in fraudulent activity.

Duke Energy / IGS Energy / Norbec