EEpicooler Reviews
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Ordered an EpiCooler by mistake and can't get a refund
Then I got multiple emails from customer service with different employee names about a refund. They asked for pictures of the units to show they weren't used. The units were still in the original package, so we sent them. When I asked for the return mailing address, they offered me a 40% discounted refund and said to keep the units. Red flag.
After two months of emails with apologies and offers to keep the three EpiCooler units, still no refund. I checked Ecautious.com and realized it's a scam. Their phone is (234) 415-2048, website get-epicooler.com, email [email protected]. I lost $412.89.
Ordered air conditioners but got fans instead
I emailed [email protected] about it and no reply. I spent $221 on this. They took my money and sent the wrong thing. I don’t know what else to do.
Returned AC units but they won't refund my credit card
They sent me an email saying they credited my "account" for $387.10. But their website return policy says it goes back to your form of payment. I've called them, emailed them, tried the chat—countless times. No response at all.
All I want is my refund to go back to my credit card. I even emailed them again saying I was going to file a complaint here. Still nothing. Their phone number is 1(302) 207-3829.
Ordered a heater from Epicooler and got a different broken product instead
A week later I asked for a copy of my invoice and a projected ship date. They told me 5 days to ship and said they would send me the invoice right away. Another week went by and I got nothing from them but a product from some other manufacturer showed up. I tested it and it failed miserably.
I disputed the charges and asked for a full refund but now they are saying I have to send this unordered product back to whoever sent it to me.
Ordered from Epicooler website but got a defective unit and now they want me to pay return shipping
After that I kept getting follow-ups from different agents from the same company. Now I got a defective product and I'm just waiting for them to tell me which country I have to send it back to. They're asking why I have to pay shipping fees for something that doesn't even work. Still waiting on a response.