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hellogov.com

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hellogov.com Reviews

• Aug 05, 2026

Passport site took my money and wanted more

I needed a new passport because of a name change, so I went to this site, hellogov.com. I filled everything out like I did the first time, uploaded my marriage certificate and all that, and paid with my credit card. It was $276.

But then they tell me I have to print the whole application again and mail it in, and pay the government another $243. So I paid them and then they want me to pay the actual government. When I realized what was going on, I tried to cancel but they said it was past 48 hours so I couldn't.

They just kept saying the $276 was only for them to expedite it, not for the actual passport. So I'm out that money and still have to pay the government fee. It didn't make any sense to me.

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