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Website showed a nice stitched duffel bag and sent me junk
The website says money back guarantee, but when you try to contact customer service it sends you an email from AI saying you have to call a number for your refund. Once you call, that number takes you to a mailbox that is always full.
Honestly I'm surprised they went through all this trouble of actually sending a piece of junk bag instead of just taking my money. Like any of us would be satisfied with the dollar store version of a bag that was supposed to be handcrafted.