Justfly.com Reviews and Customer Experiences

Justfly.com Reviews

• Sep 03, 2026

JustFly canceled my flight and kept my money

I booked a flight with JustFly and they took my name and canceled my flight. My money was taken and since then they refused to refund it back to me. I lost $5,127.88 on this.

They have a website at JustFly.com and I got emails from [email protected]. Their address is 707 w main ave ste B1, Spokane, WA 99201. I called the phone number (681) 224-4400 but nobody helped.

Please be careful with these people. They are bad people and scammers. They took my money and I have nothing to show for it.

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• Aug 29, 2026

Flight cancelled but Justfly won't refund the seat fees

I booked a flight through justfly.com for Kuwait airways. The flight got cancelled and I never got my money back for the seats. Justfly kept telling me I had to call Kuwait airways myself. So I did. Kuwait said they don't even charge for seats, and since Justfly took the money for the flight and the seats, Justfly has to be the one to refund it.

I've been calling them for months now. Every single time they promise they'll message me back and get it sorted. Then nothing happens. I'm out 163 dollars and they just keep giving me the runaround. No resolution at all.

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• May 13, 2026

Bought three tickets on Justfly and they cancelled a flight that was not cancelled

I bought 3 airline tickets on Justfly. Got a confirmation and everything. Then weeks after I bought them they cancelled one of my connection flights. I called the airline direct to check if that connection flight was really cancelled and the airline said no, it is not cancelled. Justfly refuses to put me back on that flight.

I made so many calls. Kept getting connected to that MIA virtual robot. Took me a whole day just to finally speak to a live person, and they called me from another country. I lost $1685 on this.

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