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Kate and Wendy

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Kate and Wendy Reviews

• Sep 14, 2026

Ordered clothes but nobody will answer about a return

I bought some clothing from this company and I checked the return policy before I ordered. I tried to reach them multiple times to start a return and it's been over a week with no response from anyone.

Their site says to email them to start a refund. I've emailed them more than once and also messaged them on Instagram. Still nothing back. I'm out $217 and just want to return what I bought.

• Sep 08, 2026

Ordered dresses but return policy was not what it seemed

I ordered three dresses from Kate and Wendy. Before I did that, I checked their return policy because I am 6'4" and nothing ever fits me, so I always make sure I can return things. The policy didn't say anything about the company being based in China. So I didn't know I would have to ship the items back there.

Once I got the dresses and they didn't fit, I found out the only way to get a full refund is to send them back to China on my own dime. The other option they gave me was to just keep the dresses and get 50% of my money back. That's not a real return policy. If they had been upfront about this before I ordered, I never would have bought from them in the first place. I lost about $160 on this.

• Aug 29, 2026

Outfit for wedding was poor quality and no refund offered

I ordered a clothing item from Kate and Wendy to wear to a family wedding. It took about 3 weeks to get here and when it finally arrived the quality was really bad. The pants part of the outfit were super short too.

When I tried to return it, they first offered me 10% of what I paid and said I could keep the item. I said no to that so they came back with 20%. I told them that their own return policy says they refund the purchase price minus return shipping.

After that they just stopped answering me. I sent them a message saying I was going to report them to my credit card company for an investigation and also to Ecautious.com which is what I'm doing now. I spent 69 dollars on this and got nothing but a cheap outfit I can't even wear.

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