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MyNovaPaw

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MyNovaPaw Reviews

• Sep 30, 2026

My mom with dementia got signed up for a subscription she never approved

My mother has mild dementia. She ordered puppy pads for her dogs and the company signed her up for a subscription at $60 a month for phermone spray she didn't authorize. She has not received the phermone spray at all.

I called to dispute the charges and they will only refund 30%. I asked to speak to the supervisor and he said he could ask him to call me back within a 24-48 hour period.

This is in addition to a second scam involving puppy pads from Team Puppy Pad. Their websites are identical and the scam is the same. But when I reached out to their team they agreed to refund the charges. This kind of scam on the elderly is criminal.

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This content is based on user-submitted reports. Scammers may misuse the names, websites, and contact details of legitimate businesses. The mention of a business does not necessarily indicate its involvement in fraudulent activity.

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