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Ordered clothes that never came or didn't fit, can't get a refund
I tried contacting their customer service about a return or refund. They basically ignored what I was asking. I think the replies might have been AI-generated. They'd just apologize a lot for whatever I said, then tell me they had no new information but would update me when they did.
This went back and forth for months. I finally looked up other reviews online and found out my experience is pretty common with them.