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Calls about vacation package time I don't have
RCI STOLE our Villa
We are long time RCI members in good standing since 1989. RCI is losing business as customer service has plummeted with new owners(Hotels and Leisure). Resort selections are down at least 25% in recent years under new ownership probably due to resorts cutting out the middle man(RCI) and handling all sale in-house now.
Back in December 2025, we called to bank our Sea Scape week for trade and reiterated "The Sea Scape Resort property. Normally we get a conformation e-mail but didn't notice. In March, we called back to put in our trade request and were informed that they had banked our Hilton Head Resort instead. We were sent to the transferred to Kristy in escalated case dept and were informed that she was handling the case and would find a comparable unit to put the family that snatched it up immediately from RCI bank and keep us posted.
In the next 2 months, we were contacted 3 times with no news, no changes so we called Kristy back to get more details and updated. I asked her to give us our unit back now and continue looking for a comparable unit for them and she blew up at me. She said she didn't like the tone of my accusation that she isn't doing anything. She also said that she had contacted the purchasers of our unit and they know they have a great deal and refused to give it back to RCI. She also said that called are not recorded, she said that is illegal and then blamed us for probably putting in wrong unit request. I asked to speak to a supervisor and she barked, "I am a supervisor!" I asked to speak to her supervisor and she started going off on me again, "I have been doing everything and more and keeping in contact..."
I asked 4 times for a supervisor or manager and finally she said she would have a boss supervisor call us back within 24 hours. It's been 4 days and still no phone call from RCI anyone?!? We will be using what we have banked and never use RCI again. We looked for other resorts that we have stayed at before and a lot of them are no longer available through RCI, FIGURES...
UPDATE: I was contacted by RCI 2 days after I left this review and was asked for membership acct and owner info to review our situation which I emailed immediately. We were sent an email confirmation of our week being taken back out from RCI bank and returned to us and he also asked me to take my BAD review down. FASTFORWARD to October 6, 2026 we called ahead to Corral Sands(manages our Port O Call Villa) who confirmed our upcoming stay and gave us the confirmation number. 4 days later, after an 8 hour drive we arrived at Corral Sands only to find out that they gave our unit away shortly before we arrived to check-in at 5:30. They put us up in a COMPARABLE unit but denied responsibility saying that RCI never told them that we had been given our villa back?!? What the truth that we found out was that Corral Sands had just given our unit to the owners of villa #4 because they were replacing the A/C unit in their unit, YES, we do know Brenda O. and family(owners of #4 villa). Silvie(front desk Mgr lied to us the whole time at check-in just like RCI LIED to us before and after check-in. PS...you'd think that an RCI representative would work or at least be available on the busiest check-in/check-out days of Friday evening, Saturday, and Sunday but NO...Cheryl only works Monday thru Friday and is completely unavailable on weekends. Utterly disgusted with BOTH and will never use or recommend RCI again and as far as Corral Sands Resort, we will update this post if needed.
Calls from different numbers about buying my timeshare points
The thing is, blocking the numbers doesn't help at all because they just call from a new one every time. I've blocked so many at this point it doesn't even matter. They always circle back to that same call back number though.
I haven't lost any money but it's just annoying. They won't stop calling.
Got a voicemail about an RCI getaway deal that seems fake
I asked him to send me the information so I could look it over first. I gave him my email and said I'd call him back at his number, 754-288-0737. He said he'd send it, but I never got any email. Something felt off, so I googled it to see if it was legit before I even called RCI. Everything I found basically said it was too good to be true.
Got a call from someone claiming to be with RCI about vacation weeks
I hung up as soon as she mentioned the fee. I know that company would never call me to try something like this. The call came from (208) 291-4579. It felt like a scam right away.