Scalecraft Reviews and Customer Experiences

Scalecraft Reviews

• Nov 08, 2026

Paid $400 for a model plane that never came

I ordered a scale model airplane for my son from this company and paid $400. The plane was supposed to be delivered weeks ago and nothing showed up. Customer service has been hostile the whole time and Dusty is belligerent with me in emails. When he finally emailed back, he said I should cancel my order if I think I'm being scammed. He said he will refund the money but who knows.

There's no phone number provided anywhere so you're forced to rely on email and that's terrible. It feels extremely belittling. I looked around and it seems this has happened before based on reviews of his company on the Ecautious.com website.

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