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Rodent repellent ad led to monthly charges I didn’t ask for
On July 8, I emailed their customer service to say cancel it, don’t send me more. They ignored me. I emailed over 5 times in less than 30 days. Finally they said it was cancelled. But then they sent me another order around August 8, charged my card anyway, and won’t give a refund. I sent the package back to the address on the label. I emailed them proof from the post office. No word, no refund.
Bought mouse repellent and got charged twice for a subscription I said no to
I filed a dispute with them about the missing free item and never heard back. Then a month later, they charged me for 2 more packages as part of that subscription I said no to. I filed another claim and they told me they had no record of the second purchase or any subscription under my name. So I had to dispute it with my credit card.
Then at 2 months after the original purchase, they charged me again. I disputed that one too. Both claims with the company are still unresolved. The rep I talked to swore there was no subscription. But I've been charged two months in a row and got nothing for it. Plus the product itself doesn't even work. I caught a mouse in a trap that was sitting like 2 inches away from their repellent.