The Clarke Family Reviews and Customer Experiences

The Clarke Family Reviews

• Oct 09, 2026

Website with nice ads but dresses were a scam

I ordered two dresses from theclarkefamily.us. The ads looked really nice and had models and testimonials so it seemed legit. I picked two that had good reviews.

When they came they were nothing like the pictures. The quality was bad and there were no labels on them at all. The site said return if not satisfied but there is no way to actually return anything. I lost $100.

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• Oct 04, 2026

Dress from The Clarke Family looked nothing like the picture

I ordered a dress online for $49.95. When it arrived it looked nothing like the picture on the website and the material was terrible.

I have been emailing back and forth since August 11 to get a refund. They offer different amounts of store credit but I keep saying I want my money refunded. On August 24 they say returns are at own expense and the warehouse is in China, even though my package came from Jamaica, NY. They offer me a percentage of my cost, but first take $15 off for shipping.

So on September 1 they say the refund will be $14.99 and may take up to 10 days to appear in my account. I keep emailing them that I have not received this credit.

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• Sep 14, 2026

Dresses from The Clarke Family look nothing like the photos

I ordered 2 dresses from The Clarke Family and when they showed up they were nothing like what I ordered. The fabric is cheap and flimsy knit, it looks like nightgown material honestly.

I ended up disputing the charges with my bank. They gave me a pending provisional credit while they look into it.

I also have the phone number 1(208) 851-2495 and the email [email protected] if that helps anyone.

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• Sep 07, 2026

Facebook clothing store made me return items overseas for refund

I saw clothes from The Clarke Family on Facebook and they looked really nice. The site is theclarkefamily.us. It's basically a fake storefront that's run by AI or something. They make you agree to their Terms of Service before you buy, and it says if you want a refund you have to return the items overseas. I didn't think much of it at the time because I really liked the stuff.

So I ordered two sweaters. Waited weeks and weeks for them to show up. When they finally got here, the fabric was this super cheap polyester with the design just pixelated right onto it. It was nothing like the pictures. I emailed them at [email protected] and demanded my money back because it was false advertising. They sent me a bunch of formatted replies basically saying I was out of luck. The only way to get a refund is to ship the sweaters back overseas and pay for the shipping myself. That would cost more than the $100 I spent.

This whole thing is a scam. The company and the site are complete frauds. Buyer beware.

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The Clarke Family