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The Paw Parent

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The Paw Parent Reviews

• Aug 27, 2026

Ordered once but they keep charging my card again

I wanted to try a product from The Paw Parent so I placed an order. They charged my credit card right away, which was fine, but then it took a ton of emails back and forth just to finally get the product delivered. Less than a month later I see another charge on my card from them.

I tried to stop the transaction and they told me they couldn't because the shipment was already pending. That was July 20th. I still haven't gotten the second shipment. I've emailed them many times and all I get is the same response, sorry for the delay, we are looking into it, stuff like that.

I kept telling them I never wanted a revolving subscription. I read a bunch of reviews after this happened and saw tons of people with the same issue. You order once and then they claim you chose the subscription plan. They don't give you a phone number anywhere, or they won't, so email is the only way to contact them.

• Aug 21, 2026

Ordered once and got stuck on their auto ship plan

I ordered their product online, supposed to be 3 jars. I never agreed to auto ship/auto pay and there was a check box for that. When I received the order confirmation there was an extra jar ordered at full price which I emailed to say I never ordered it and after multiple back and forths offered it 50% off so I said ok and moved on.

A week later I get an order confirmation full price $35.00 and auto ship. I 100% didn't sign up for auto ship or pay. Phone number doesn't work and email only gets them to offer 50% off. I tried cancelling Monday morning and they said they couldn't it was too late, yet I got a shipping confirmation on Thursday. They upsell and put everyone on auto ship and need to be stopped. Thank you.

+1
• Aug 18, 2026

Ordered once and got signed up for a subscription anyway

I ordered a one time purchase of a supplement from their website, www.thepawparent.com. Next thing I know they charged me again and set me up on a recurring subscription. I never agreed to that.

I tried to return the product I didn't even order in the first place. That didn't work out either. No luck getting my money back or canceling anything.

After I got frustrated I looked at their reviews. So many one star ratings saying the exact same thing. Like 32% of them talk about the same problem I had, not being able to cancel, not getting the product, or getting charged for stuff they didn't want. Seems like this is just what they do. I wish I would have checked before I ordered.

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