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Ordered a Christmas gift, got the wrong item months later, no refund
Now I get at least two emails every single day from them, offering a discount on more stuff or some percentage of a refund. Their own policy says a total refund if it's their fault. I've sent that policy back to them several times and just get an automated email reply every time. I've saved all the emails going back and forth and there's still no fix. Their website is still up and running like nothing's wrong.