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Amazon / PC Outlets Reviews

• May 02, 2026
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Ordered a new HP laptop but got a used one from PC Outlets

I ordered a laptop from Amazon, it was supposed to be from the official HP store. Turns out it was a third-party seller called PC Outlets. After a few weeks of use it just slowed way down and started crashing every few minutes. I contacted the seller within 30 days but they said 30 meant a calendar month not 30 days, so that was no help.

I went to the HP website to check the warranty and found out it was a used computer. First they said it was new, then they backpedaled and claimed they never advertised it as new. Amazon customer service initially promised me a refund but then denied my claim. I lost $319.

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