Bear Trail Bikes Reviews
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ECAUTIOUS
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ECAUTIOUS
If you know any contact information for Bear Trail Bikes, help other users by adding it.
Ordered an ebike and they stopped answering after taking my money
After 12 weeks on June 1 I called and emailed for an update. Never heard back. Then on June 15 I called and emailed again. I also drove to the address they list on their Locations page at 10101 E Hampden Ave in Denver CO. There was no store there.
Its now June 29 and I still havent heard anything. The phone number (970) 404-2229 is no longer working. I paid $74 and they also took my one-time tax credit of $225. So $299 total.
Paid $75 for bike assembly but no bike ever showed up
I never got a bike. Not assembled, not even a box. Nothing. They took my $75 and I also gave them all my personal info because it was part of the state rebate program. So now they have all that sensitive information too.
I figured out they are basically keeping the $225 from the state and my $75 for assembly. Their website is beartrailbikes.com and their address is in Denver. Phone number is (970) 404-2229. I just want people to know what happened.
Ordered e-bikes with Colorado tax credit and now no one will help
Bear Trail is saying Colorado didn't pay them back and told us to call the department of energy. But the department of energy says they won't pay Bear Trail until the bikes are delivered. So it's just back and forth. Bear Trail moved from their Lakewood location and won't answer the phone anymore. My son and I are both out $50 and our rebate credits are used up.
Ordered two e-bikes five months ago and still nothing
I filled out a contact form a few weeks ago for an update, no response. I called, nobody picked up, left a message, nothing. Sent an email to their customer service email, still nothing. They took our money, didn't deliver, way past the delivery window, and won't reply to anything. I asked to cancel or switch to other bikes or just get an ETA with a deadline, any of those would have been fine. Instead zero responses to any channel. It's infuriating. Don't do business here.