Ordered a handmade leather bag from Italy, got cheap plastic from China
I saw Bellatorri online, they claim to be a family business in Italy that makes handmade leather handbags. Sounded legit. My credit card wouldn't go through so I used my bank card and the purchase went through fine.
Next day I check my account and the money was taken by a company in China. I called my bank and I called the business right away. They told me no refunds, I had to wait to get the item first. So I waited weeks. When it finally showed up it was this flat cheap plastic handbag, delivered by some Chinese delivery company. Not leather. Not handmade. Nothing like the ad.
Bank said they can't refund me because I received an item, and the business won't take returns. So I'm out $79. Something has to be done about these bait and switch scammers. Americans are tired of this Chinese junk.
Useful
Reply
Reporter_wmpxN2
Sign in to contact user
• Mar 09, 2026
Share
Report
Ordered two bags, one was cheaply made and customer service is terrible
I ordered two bags from Bellatorri. One of them that I got was very poorly and cheaply made. The overall quality of this company's products is not at all like they advertised.
But more importantly, the customer service is terrible. There's no way to reach them except by email. The responses I get feel automated, and there's no follow through to actually resolve any issues. I paid $79 and this is what I get.
Useful
Reply
Bellatorri Contacts
If you know any contact information for Bellatorri, help other users by adding it.
Ordered a handmade leather bag from Italy, got cheap plastic from China
Next day I check my account and the money was taken by a company in China. I called my bank and I called the business right away. They told me no refunds, I had to wait to get the item first. So I waited weeks. When it finally showed up it was this flat cheap plastic handbag, delivered by some Chinese delivery company. Not leather. Not handmade. Nothing like the ad.
Bank said they can't refund me because I received an item, and the business won't take returns. So I'm out $79. Something has to be done about these bait and switch scammers. Americans are tired of this Chinese junk.
Ordered two bags, one was cheaply made and customer service is terrible
But more importantly, the customer service is terrible. There's no way to reach them except by email. The responses I get feel automated, and there's no follow through to actually resolve any issues. I paid $79 and this is what I get.