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Brightbuy.com Reviews

• Jan 23, 2026
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Ordered retractable ratchet straps, got regular ones instead.

I saw an ad on Facebook for retractable ratchet straps from Brightbuy.com. The ad showed they automatically retract the extra strap. I paid $94 for them.

What they sent me were just standard, non-retractable straps. They didn't say why or anything. I contacted them at [email protected] about it.

They only offered me a 15% refund. I told them I wanted a complete refund because what they advertised wasn't what they sent. I said it was false advertising. I haven't heard back from them after that.

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