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Crystal Artiste Reviews

• Feb 06, 2026

Ordered a dress but got sent the wrong item and a fake return address

I ordered a dress from Crystal Artiste online. What showed up was a completely different item. I checked their return policy before buying and their website says they're based in Akron, Ohio.

So I contacted them about the wrong dress. They told me I have to ship it back to a warehouse in China and pay for the return shipping myself. They said they'd reimburse me once they got it, but this whole company feels like a lie.

This is the return address and info they gave me: 8th Floor, No. 9299, Cross-border E-commerce Digital Industrial Park, Xitianwei Town, Licheng District, Putian City, Fujian Province, China. The recipient is a "Mr. GO" and the phone is +86 186 5945 8168. Nothing matches their Ohio address. I'm out the $99 for the dress.

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