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Edwin Novel Jewelry Design reviews and customer experiences

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Edwin Novel Jewelry Design Reviews

• Jul 13, 2026

Bought diamond earrings that were poor quality and now stuck with store credit

I bought diamond earrings from Edwin Novel Jewelry Design and they were just poor quality. Not what I expected at all. So I tried to return them and get my money back.

But they won't give me my money back. They only want to give me store credit. I contacted customer service and the employee just says they will contact someone else in customer service. Like a runaround.

On March 14, 2027 I got an email saying the money would be returned the next week. Here we are and still no money. I'm out $499.19. Their phone number is (888) 765-4326 and their email is [email protected]. They are in Los Angeles, CA.

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