Elerae.com Reviews and Customer Experiences

Elerae.com Reviews

• May 22, 2026

Horrible customer service

I asked to change my shipping address immediately after I submitted my order it took two days and three emails before I received a reply. Once received they said no problem they would change it for me. After a long delay my order was finally shipped and of course it went to the wrong stress. I had to pay $21 dollars to have it shipped to the correct address and I requested to be reimbursed due to their error. It took another two emails before I received a reply and they out right lied to me. They said the order had been processed already when I requested the change in address. That was a lie It took an additional 3 weeks before I received my order. Not responsive and horrible customer service I would never order from them again,.

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• Feb 22, 2026

Ordered items from Elerae.com and never got them

I placed an order on Elerae.com back on February 5th. It was for five items and came to $155. I still haven't received anything.

There's still no real shipping info for the order. I've sent four emails now asking for the status and an updated shipping date. Their replies haven't been adequate at all. They don't say where the package actually is or give any intended delivery date. Nothing.

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Elerae.com reviews and customer experiences