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Franklin County Document Service Reviews

• Feb 04, 2026
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Scam calls about a fake debt and court threats

My mom keeps getting calls from people saying they're Nicole Brooks and Jacob Hancock from Franklin County Document Service. They say she owes $3000 from an Advance America loan and that she has to pay or be sued in court for double the amount.

Then they called me, and they had her personal information. The lady didn’t have an accent, but the guy, Jacob, sounded foreign. It felt really off, so I called Advance America directly. They told me the call is a scam and that they are not taking her to court.

I told my mom to put a freeze on her credit report. The number they called from is (855) 512-8345.

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