Guest Reservations Reviews and Customer Experiences

Guest Reservations Reviews

• Jul 27, 2026

Thought I was booking Hilton but it was a different website

I thought I was making reservations with Hilton Hotels. I found a website that looked right and I booked a room and paid for it. Only after I paid I noticed I was on some different website called guest reservations or something.

When I got to the hotel they said my reservation was declined because the credit card was declined. I asked what card and the number they told me was not mine. So Guest Services must have given them a bogus card number. I had to book a room right there at the hotel and pay again.

The money Guest Services took was over $256 and that was more than double what the hotel cost was in person. I still haven't gotten my money back.

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• Feb 21, 2026

Thought I was booking directly with the hotel, got charged $500

I thought I was booking my room through the hotel's own website. It turns out I was on guestreservations.com. I needed to cancel just one day of the stay and they would not allow it at all. They charged my card $500 and won't refund it. I never meant to book through a third party. The whole thing feels misleading.

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