Ordered gloves that were too small, return address is a sushi restaurant
I ordered gloves from handhearth.com on January 30th, 2026. I got a tracking number on February 1st, but then nothing happened. The package finally showed up after I sent several emails. They kept apologizing for the delay, saying the "sale" was so big this small company couldn't keep up with production.
The gloves arrived, but they're too small. To get a refund under their 6-month guarantee, you have to email for an address to send them back, and you pay for the shipping yourself. It took three days to get a reply with the address. They want me to send them to Manchester, England. Shipping them there from the U.S. would cost me more than half of what I paid for the gloves.
Also, when I put the return address into Google, it comes up as a sushi restaurant. Not any business called Hand Hearth. Feels like they're just playing with me. I'll try to sell the gloves myself before I send them back to a sushi place.
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Ordered gloves that were too small, return address is a sushi restaurant
The gloves arrived, but they're too small. To get a refund under their 6-month guarantee, you have to email for an address to send them back, and you pay for the shipping yourself. It took three days to get a reply with the address. They want me to send them to Manchester, England. Shipping them there from the U.S. would cost me more than half of what I paid for the gloves.
Also, when I put the return address into Google, it comes up as a sushi restaurant. Not any business called Hand Hearth. Feels like they're just playing with me. I'll try to sell the gloves myself before I send them back to a sushi place.