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• Apr 26, 2026
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Booked a room, front desk tried to add extra fees and refused me

I booked a room on hotels.com and upon arriving at the destination the front desk manager there tried to collect a 20 dollar deposit and then added a 35.00 room fee as he called it. I asked what is a room fee and he said "they don't sell hotel rooms there that cheap." I'm like, what? Like then why are you on the hotels.com website? So he refused my reservation and I wasn't able to check in, being that it was a nonrefundable room, even though the front desk guy violated the contract technically. I made the reservation on April 16th and we are now the 21st that I'm typing this. Still haven't reached a solution and I am livid. Their phone number is (800) 246-8357 and the address they have is 3414 fredricksburg rd san antonio texas. I lost 45.35 dollars on this.

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