Jennifer John Charleston Reviews and Customer Experiences

Jennifer John Charleston Reviews

• May 16, 2026

Wrong size and color shoe and return costs more than the shoe

I ordered a shoe from this company and what showed up was the wrong size and wrong color. Not even close to what I ordered.

I tried to return it but they told me I have to pay for shipping myself. FedEx wanted $300 and UPS was $150. The shoe itself only cost me $69. So basically I would lose money just to send it back. Doesn't make any sense.

The email I dealt with was [email protected]. I'm out the money and stuck with a shoe I can't even wear.

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• Apr 24, 2026

Ordered from what I thought was US company, got cheap dress from China

I saw this company and it looked like an American company with a 30-day return policy. The address online said Dover, Delaware so I thought it was legit. Then I got a notification that I had a package coming from China and that should have been my first clue. When the dress finally arrived the quality was just cheap, nothing like what was shown. So I asked for a refund and they told me I would have to ship it back to China at my own expense. Or I could keep the dress and get 10% back and they would plant a tree or some garbage like that to "save on emissions." I paid $69.95 for this.

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• Apr 15, 2026

Harassing loan calls from a number I never gave out

I keep getting these harassing loan calls from 888-269-4978. They call me every single day, multiple times a day. I've told them to stop but they just keep calling. They're very aggressive and rude when they do call.

I never gave them my number. I never applied for any loan with them. I think they got my number from some shady website. It's been going on for weeks now and I just want them to stop calling me.

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• Mar 26, 2026

Ordered a dress for a wedding and what I got wasn't right

I ordered a dress for a wedding from jenniferjohn-charleston.com. It took at least three weeks to even get here. When it finally arrived, it looked nothing like the picture on their website.

I emailed them right away at [email protected]. I sent two emails, two days in a row, and got no response at all. I tried calling the number they have, 1(302) 760-9909, but it's just a recording telling you to contact them by email. So there's no way to actually talk to anyone.

I paid $54.95 for this. It's just frustrating when you get something that isn't what you ordered and then you can't even get a reply.

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Jennifer John Charleston reviews and customer experiences