Kevin (claimed Southwest) Reviews and Customer Experiences

Kevin (claimed Southwest) Reviews

• Jul 27, 2026

Called about flying with my bird and got charged over a thousand dollars

I thought I called Southwest to get a ticket for my bird to travel with me. I asked him if birds can fly on Southwest and he said no problem. After I did the transaction I called him right back because my husband showed me that Southwest doesn’t allow birds to fly. So I called Southwest customer service and they confirmed they do not allow birds to fly.

Then I called him back—his name was Kevin—and cancelled. He said I would get a refund in 1-2 business days. I never got it so we disputed the charge with the credit card. Today he has called me 4 times threatening to black ball us so we can’t fly and cancel our flights. And he charged our card more money saying it’s going to cost more now for disputing the charge. I lost $1100 total.

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Kevin (claimed Southwest)