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Kinetixgear.com

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Kinetixgear.com Reviews

• Jul 28, 2026

Ordered a shoulder brace and they charged me extra then never shipped

I ordered a shoulder brace from Kinetixgear.com for my rotator cuff issue. Paid $19.00 online. Then five days later I see another charge on my card for $39.00. I emailed them about it and they did return the $39.00.

They sent me a FedEx tracking number. Two weeks later the item still hadn't shipped. I emailed again and they said they contacted their warehouse and were waiting for a reply. Waited over a week and nothing. The tracking number still shows nothing.

Emailed again, no reply. Waited another week. I finally emailed them to say I was reporting them to the BBB. I got their address from their website but Ecautious.com says no such business exists.

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