ELimuva Reviews
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Ordered lip gloss and it never showed up
Later that night around 9pm I noticed the order was marked as delivered so I went to check my mailbox. Nothing at my door. I checked my neighbors homes just in case it got delivered to the wrong place. After all that I reached back out and since then I keep getting a generic "we're sorry someone will be in touch with you soon" email.
Not only did they take my money, I'm sure they're doing this to plenty of other people too.
Charges from Limuva I never authorized
Then I got an email with an invoice for $119.96 for a purchase I didn't make back in July. I never authorized that. I let them know and they said they would get to the bottom of it, but they never did.
Now today I see another charge for $29.95 that I didn't authorize either.
Ordered lip gloss and they won't cancel my subscription
They refuse to cancel. I even sent them a copy of their own cancellation policy from their website and they still won't do it. I've emailed them at least 10 times asking to cancel and I have all the proof of those emails. I've lost about $105 to this.
Charged twice for an order I never made
I keep getting this same automated message from Hello@limuva saying that Sofia will look into my order. But nothing happens. No package, no refund, no real person. Just the same generated reply over and over. I'm pretty pissed about it.
Order never shipped and no refund from Limuva
The order never shipped. I emailed them and got a reply from someone named Sofia. She said she could see my order on her side and that it just hasn't shipped yet. She also said something about a second order number that I didn't even know about. I never mentioned a second order. She asked me to send it again exactly as it appears in my confirmation email, which didn't make sense to me.
She said she flagged my refund request for review and that she's staying on it personally. But she wouldn't give me a promise on the outcome. So basically I'm still waiting and I have no idea if I'm getting my money back. I just want my refund.
Ordered lip serums from Limuva and never got them
I emailed them at [email protected] but no reply. I just want my money back or the product.
Tried to buy lip gloss and got charged extra instead
They said something about a subscription, I was not trying to purchase no subscription. So, the first person told me that the order would be cancelled, and someone else would contact me for that part. Well, the next person contacted saying the order had already shipped, but I haven’t received any shipping info, and it’s no way they shipped it that fast. They just sent shipping info this morning. After the first person said it would be cancelled. I have all the emails, and I also contacted my credit card company.
Total money lost was $38.85. Their website is Limuva.com and the email was [email protected].