Ordered pots and pans in May and still waiting with no answers
I made a purchase on May 8th for some pots and pans. Now I'm just getting the runaround for my order. It's still stuck in customs and I still can't get a hold of Lumen for an answer.
PEOPLE BEWARE OF THIS SITE!!! It's a scam and they will take your money and not send you your order. Lumen takes your money and doesn't deliver your product. Don't lose your money people.
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Reporter_FM3LmQ
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• May 08, 2026
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Ordered couch sets and fabric but got nothing after paying
I made an order for cloth and a $9.99 couch set. I got two of them, one black set and one beige set. I paid $1.50 total but nothing ever showed up.
The phone number they gave was (307) 374-8329 and the email is [email protected]. The address just says Charlestown. I tried contacting them but no reply.
It just felt strange from the start. I never got my stuff and no company name on anything really.
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Reporter_8vK2Ab
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• Apr 24, 2026
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Got scammed on marketplace for a furniture deal that never came
I was on marketplace looking for a piece of furniture and they came up and gave me a good deal. I never heard of them but they took my money. I never got my furniture. The phone number they gave was (918) 654-9877 and the website was lumen. They had an address too 1212 6th Ave NE Apt.19, Ardmore, OK 73401. Also an email [email protected]. I lost 625 dollars on this. Just wanted the furniture and got nothing.
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Reporter_s9omoY
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• Apr 20, 2026
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Paid Lumen $40 for an online purchase and got nothing
I saw an ad online and went to a website called Lumen to make a purchase. The whole thing felt off from the start. I ended up paying them $40.
The money came out of my account just fine. But then I never got what I ordered. They didn't deliver nothing at all. I tried emailing them at [email protected] about it, but I never got a reply back. It's like they just took the money and disappeared.
The address they had was just listed as NJ, USA. There's no real way to contact them or get my money back. It's just frustrating.
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Reporter_2D9jqq
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• Apr 07, 2026
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Ordered a tablet and speaker from a TikTok ad, never got them
I saw an ad on TikTok for Lumen and ordered a portable tablet on wheels. Then I got a record-shaped bluetooth speaker too. I placed the orders on March 15th.
I got an email from [email protected] the next day saying my order was received. Then on April 3rd, another email said it arrived at the delivery warehouse. The email said delivery would take 4 to 7 business days.
It's now April 6th and I haven't received either item. Nothing showed up. I lost $75.88 on this.
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Ordered pots and pans in May and still waiting with no answers
PEOPLE BEWARE OF THIS SITE!!! It's a scam and they will take your money and not send you your order. Lumen takes your money and doesn't deliver your product. Don't lose your money people.
Ordered couch sets and fabric but got nothing after paying
The phone number they gave was (307) 374-8329 and the email is [email protected]. The address just says Charlestown. I tried contacting them but no reply.
It just felt strange from the start. I never got my stuff and no company name on anything really.
Got scammed on marketplace for a furniture deal that never came
Paid Lumen $40 for an online purchase and got nothing
The money came out of my account just fine. But then I never got what I ordered. They didn't deliver nothing at all. I tried emailing them at [email protected] about it, but I never got a reply back. It's like they just took the money and disappeared.
The address they had was just listed as NJ, USA. There's no real way to contact them or get my money back. It's just frustrating.
Ordered a tablet and speaker from a TikTok ad, never got them
I got an email from [email protected] the next day saying my order was received. Then on April 3rd, another email said it arrived at the delivery warehouse. The email said delivery would take 4 to 7 business days.
It's now April 6th and I haven't received either item. Nothing showed up. I lost $75.88 on this.