EMemoGenesis Reviews
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No refund after product didn’t work for my mom’s dementia
When it didn’t do anything, I asked for a return label to send back what was left and get my refund. I actually asked twice. Never got a response. No email back, nothing.
Their website is memogenesis.com and they’re at some address in Colorado. I lost about $219. I just wanted my money back like they promised.
Ordered from MemoGenesis, returned product, and never got our $504 refund.
Someone named Laura from customer service got back to me. She said to fill out a refund form and send the unopened bottles back. We did all that. Sent the bottles and the form on February 14th and waited for our $504.15.
The refund never showed up. I emailed again on March 24th. Laura replied and said yeah, we did everything right, but now the 30-day period was over. She admitted the delay was the company’s fault, but said we had to fill out the same form all over again.
On March 30th, I told them we weren’t filling out another form. It just felt like another delay to avoid paying us. We never heard back.