Ordered a dress online and got something completely different
I bought a dress from the website MissRosier.com. I ordered it based on the picture they advertised. What showed up at my door was nothing like what I thought I purchased. It's a completely different item.
I contacted their customer service to ask for a refund and how to send it back. They wouldn't give me a refund or a return label unless I spent more money. They said an exchange would cost me an extra $70. To return it, I'd have to pay for shipping myself. Or I could just keep the dress and get 25% store credit.
I wrote back and told them again the dress they sent was not what I ordered. They still wouldn't give me any return information unless I agreed to one of their options. I'm out $277 and stuck with a dress I don't want.
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Ordered a dress online and got something completely different
I contacted their customer service to ask for a refund and how to send it back. They wouldn't give me a refund or a return label unless I spent more money. They said an exchange would cost me an extra $70. To return it, I'd have to pay for shipping myself. Or I could just keep the dress and get 25% store credit.
I wrote back and told them again the dress they sent was not what I ordered. They still wouldn't give me any return information unless I agreed to one of their options. I'm out $277 and stuck with a dress I don't want.