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Outlight.us reviews and customer experiences

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Outlight.us Reviews

• Feb 24, 2026

Ordered a light, got broken plastic junk instead

I ordered a light fixture from Outlight.us. They present themselves as a high-end lighting company from California, but I think they're actually a fraudulent company, possibly based in China. They charge really high prices for what's supposed to be good quality.

What they sent me was just plastic junk. In my case, the item arrived broken and doesn't work at all. Trying to get any help is impossible. There's no phone number to contact them. Trying to create a return is next to impossible. They have this strange requirement where you have to send a video in a specific format, and to make the video you have to use some other equally suspect company's service.

They don't get back to you via email quickly. When they finally do reply, the messages are clearly just pre-written templates. It's a total scam. I lost nearly $300.

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