Paid for an order from PureRawz that never arrived, then they asked for more money
I saw an ad from PureRawz with a discount, so I placed an order. When I went to pay, they didn't honor the discount and made me pay the full price, which was $574.83. I paid it.
They did send a USPS tracking number after that, but I never got the package. The tracking showed it was returned to sender. I contacted them to ask for a reshipment. They told me I had to pay a restocking fee first. I paid that fee.
Then they came back and said I actually had to pay a much higher fee. That didn't make any sense to me, so I just asked for a full refund instead. Once I asked for the refund, they completely stopped responding to my emails. I've tried contacting [email protected] and calling (214) 702-9022, but I get nothing back.
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Paid for an order from PureRawz that never arrived, then they asked for more money
They did send a USPS tracking number after that, but I never got the package. The tracking showed it was returned to sender. I contacted them to ask for a reshipment. They told me I had to pay a restocking fee first. I paid that fee.
Then they came back and said I actually had to pay a much higher fee. That didn't make any sense to me, so I just asked for a full refund instead. Once I asked for the refund, they completely stopped responding to my emails. I've tried contacting [email protected] and calling (214) 702-9022, but I get nothing back.