Quartz Quay Reviews and Customer Experiences

Quartz Quay Reviews

• May 02, 2026

Online purchase never arrived and seller asked me not to request a refund

I found this seller through Facebook Marketplace. At first everything seemed legit. Then I got the message telling me my order was delivered. But after talking to my neighbors, who I'm quite positive would not steal or lie about my mail, knowing mail had been outside each of our apartment doors for weeks before with nothing coming up missing, and speaking to my leasing office with no luck from either direction, and living in a secure building that even the mail lady has to borrow the building key for each building on this property to even drop off mail.

So their response was: "Could you please consider not requesting a refund? We have checked your order and the result shows that it has been received. If you haven't received it yet, you can also contact your family and neighbors to see if they have signed for your package." When I told them what my only other option that was left, that was the last I heard from them. The only name that was offered was Ada. I lost $55. Their email is [email protected].

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