Size chart made me order wrong bra size and refund policy was not clear
I ordered from shapedly.com and the whole thing was a mess. Their refund policy says only items marked "big sale" can't be returned, but those words are nowhere on the purchase page. Turns out they mean any sale item, and it looks like everything is on sale.
Their size chart is intentionally misleading too. The formula they use makes you pick a cup size that is 4 letters bigger than what you actually need. So I got a bra that doesn't fit at all.
They offered a replacement but I have to pay to ship it to me, which is almost half of what I already paid for the product. Lost $15.99 on this whole thing.
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Reporter_FNMqUj
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• Mar 18, 2026
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Ordered bras with special support strips, got cheap ones instead
I ordered some bras from shapedly.com after seeing their listing. It clearly advertised bras with “4-Layer 360° Jelly Strips offering stay-put Support & Lift.” That’s what I paid for.
The bras I got are completely different. They don’t have those support layers at all. The construction is nothing like the pictures. It’s just poor, poor quality. I feel like I got scammed.
I contacted their customer service at [email protected] about it. They said the best they could do was give me 20% off a new purchase. That’s no help. I paid over $54 for the product that was advertised, not for this cheap version they sent me.
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Size chart made me order wrong bra size and refund policy was not clear
Their size chart is intentionally misleading too. The formula they use makes you pick a cup size that is 4 letters bigger than what you actually need. So I got a bra that doesn't fit at all.
They offered a replacement but I have to pay to ship it to me, which is almost half of what I already paid for the product. Lost $15.99 on this whole thing.
Ordered bras with special support strips, got cheap ones instead
The bras I got are completely different. They don’t have those support layers at all. The construction is nothing like the pictures. It’s just poor, poor quality. I feel like I got scammed.
I contacted their customer service at [email protected] about it. They said the best they could do was give me 20% off a new purchase. That’s no help. I paid over $54 for the product that was advertised, not for this cheap version they sent me.