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Ordered clothes but got random items and no return label
Ordered 40 toys from SHEIN and only got one wrong item
I contacted SHEIN customer service about it. Their solution was for me to "apply to ship the product back for a refund." I'm not going to apply for a refund when they're the ones who messed up, or more likely, just scammed me.
The shipping carrier, Piggyship, has a customer service number listed: (1)6263623730. It goes straight to a voicemail that's full, which is no surprise. I've included a photo of the single, wrong item I received instead of my package.
Ordered dumbbells from Shein, never got them, and they won't help
When I contacted Shein, they said the tracking showed delivered so they couldn't do anything. I had to go to the post office myself to check. They told me the packages were delivered to two completely wrong addresses. The labels had my name but these other addresses. I shared all that proof with Shein customer service.
Their stance stayed the same. They just wouldn't help. I even submitted something with BBB.org before but I didn't actually file a complaint then. I'm out over $30 and have nothing to show for it.