Ordered 40 toys from SHEIN and only got one wrong item
I placed an order for 40 squish toys from SHEIN and right away the whole thing felt sketchy. It seems like they either lost my package or were scamming me from the moment I paid. What showed up was just one item, and it wasn't even anything I had ordered. Not the 40 toys I bought.
I contacted SHEIN customer service about it. Their solution was for me to "apply to ship the product back for a refund." I'm not going to apply for a refund when they're the ones who messed up, or more likely, just scammed me.
The shipping carrier, Piggyship, has a customer service number listed: (1)6263623730. It goes straight to a voicemail that's full, which is no surprise. I've included a photo of the single, wrong item I received instead of my package.
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• Feb 03, 2026
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Ordered dumbbells from Shein, never got them, and they won't help
I saw a listing on Shein.com for Persistence brand dumbbell sets. They had a 30lb set and a 45lb set for $15.26 each. I bought both of them. I never received either package.
When I contacted Shein, they said the tracking showed delivered so they couldn't do anything. I had to go to the post office myself to check. They told me the packages were delivered to two completely wrong addresses. The labels had my name but these other addresses. I shared all that proof with Shein customer service.
Their stance stayed the same. They just wouldn't help. I even submitted something with BBB.org before but I didn't actually file a complaint then. I'm out over $30 and have nothing to show for it.
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Ordered 40 toys from SHEIN and only got one wrong item
I contacted SHEIN customer service about it. Their solution was for me to "apply to ship the product back for a refund." I'm not going to apply for a refund when they're the ones who messed up, or more likely, just scammed me.
The shipping carrier, Piggyship, has a customer service number listed: (1)6263623730. It goes straight to a voicemail that's full, which is no surprise. I've included a photo of the single, wrong item I received instead of my package.
Ordered dumbbells from Shein, never got them, and they won't help
When I contacted Shein, they said the tracking showed delivered so they couldn't do anything. I had to go to the post office myself to check. They told me the packages were delivered to two completely wrong addresses. The labels had my name but these other addresses. I shared all that proof with Shein customer service.
Their stance stayed the same. They just wouldn't help. I even submitted something with BBB.org before but I didn't actually file a complaint then. I'm out over $30 and have nothing to show for it.