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Shop app reviews and customer experiences

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Shop app Reviews

• May 24, 2026
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Paid for shoes that never showed up

I ordered some shoes from this place and paid $97.35. They took the money right away. Never got the shoes. No tracking number nothing.

I tried to reach out but the number they gave me is fake. No customer service at all. No one answers. I think the address they have listed is in Florida but I don't even know if that's real either.

It's been a while now and I just want my money back or the shoes. But I don't think I'm getting either.

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• May 09, 2026
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Receipt saying I bought Norton protection I never ordered

I got this receipt out of nowhere. It said I made a purchase for $449 for Norton all around protection service in West Virginia. The thing is I never bought anything like that. It was sent to some site called "My Store" which is supposed to be mine but I don't have a store.

The receipt asked if I made this purchase and if not to call them. So I looked at the phone number they gave which is (805) 951-8691 and the address said South Charleston, WV. It just felt off. I didn't call because I figured it's probably some phishing thing trying to get my info. No money lost but still annoying to get this kind of stuff.

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• Apr 14, 2026
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Getting harassing loan calls from a number I don't know

I keep getting these harassing loan calls from 888-269-4978. They call me multiple times a day. I've told them to stop, but they just keep calling. They're very aggressive and rude when they call.

I never gave them my number. I never applied for any loan with them or their company. I don't know how they got my information. I just want the calls to stop. It's really frustrating.

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• Mar 18, 2026
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Someone hacked my Shop app and put a fake purchase in it

I got a notification from my Shop app about a purchase. When I checked, it was from my own store, which doesn’t make any sense. There’s no merchant page for this purchase at all. I looked up the phone number associated with it, (805) 280-6648, and it comes up as a phishing scam.

I contacted Shop app about this. I told them the merchant is fake and the whole thing is a hack. They won’t take any action against this fake merchant. They just aren’t doing anything about it. The purchase is just sitting there in my app from a scammer.

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