smoothspine Reviews and Customer Experiences

smoothspine Reviews

• Sep 11, 2026

Smoothspine took my money and never refunded it

I paid $119.95 with my debit card on 7/19/26 for an order from Smoothspine. When I tried to call and cancel, the calls just failed. I couldn't even leave a message. I sent an email asking for a refund to [email protected] and got nothing back.

On 8/3/26 I refused the USPS delivery of the parcel. I've been working with USPS to track it, and it did arrive at the regional facility in Carol Stream, IL. Now Smoothspine is trying to make it sound like it's being sent back to me with this huge list of where it's been. It feels like a brushing scheme.

The billing practices are fraudulent and I still have no refund. This is my report.

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• Aug 18, 2026

Ordered a massager and now they're sending pain patches I didn't ask for

I ordered the Smoothspine massager from their website and paid with my credit card. The product came and that was fine. But then I got an email from [email protected] saying they were shipping pain patches to me for 39.95. They even included a shipping date. I never ordered any pain patches. I don't know why they think they can just send me stuff I didn't ask for and charge me for it. I didn't lose any money yet but this doesn't seem right.

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• Jul 06, 2026

Bought their product after a long pitch and then endless emails to buy more

I listened to their 45 minute pitch and figured I'd take a chance and buy one. Well that wasn't the end of it. Email after email wanting me to purchase more stuff. If this thing was supposedly so good, why do I need another one? Email after email, on and on.

I chose to cancel but I guess not soon enough. I got the package and never even opened it. Still, email after email trying to get me to buy something more. So I started emailing them asking for return instructions. Took about 7 to 10 emails before they finally gave me the info. And of course I had to pay the $15 postage myself.

Then it was another three weeks of asking where my refund was. I finally got it back but they took out $4.99 for some lifetime guarantee thing I never agreed to. Hope the product works for you and you didn't get sucked into buying a bunch more like I almost did.

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• Jun 20, 2026

Took my money while I was watching their video

I was trying to order something for my spinal stenosis. They said to watch a video first before finishing the order. While I was watching it, they just reached in and took my money out of my account.

During the video I decided I didn't want to order it anymore but it was already too late. I called that number (299) 544-5875 a bunch of times and emailed [email protected] too. Never got any reply back. Lost $119.99.

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This content is based on user-submitted reports. Scammers may misuse the names, websites, and contact details of legitimate businesses. The mention of a business does not necessarily indicate its involvement in fraudulent activity.

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