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Therapexa reviews and customer experiences

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Therapexa Reviews

• Feb 26, 2026

Ordered a massager from Therapexa, it was defective and they won't respond

I ordered a massager from therapexa.com as a Christmas gift. When it finally showed up, it wasn't anything like they said it would be. I paid nearly $200 for something that just didn't work well.

They have a return policy listed right on their site, telling you how to start a return. But they don't respond to any emails sent to their support address. There's no phone number to call either. I saw their address changed from Texas to California.

They're still all over social media with ads. I guess I'm luckier than some because I at least got a product, even though it's junk. I've read about people who never got anything at all.

• Feb 04, 2026

Ordered from Therapexa and never got my package

I ordered the Therapexa on December 18, 2025 and never received it. I got an email to track my package, and then another one saying there was a shipping delay. Now the tracking just shows there's no package to be delivered.

I've sent three emails and haven't gotten any reply back. I don't know what happened, but it stinks. Too many other people have the exact same story as mine. They should be ashamed. Do not order from them.

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