Ordered a massager from Therapexa, it was defective and they won't respond
I ordered a massager from therapexa.com as a Christmas gift. When it finally showed up, it wasn't anything like they said it would be. I paid nearly $200 for something that just didn't work well.
They have a return policy listed right on their site, telling you how to start a return. But they don't respond to any emails sent to their support address. There's no phone number to call either. I saw their address changed from Texas to California.
They're still all over social media with ads. I guess I'm luckier than some because I at least got a product, even though it's junk. I've read about people who never got anything at all.
Useful
Reply
Reporter_pcwb30
Sign in to contact user
• Feb 04, 2026
Share
Report
Ordered from Therapexa and never got my package
I ordered the Therapexa on December 18, 2025 and never received it. I got an email to track my package, and then another one saying there was a shipping delay. Now the tracking just shows there's no package to be delivered.
I've sent three emails and haven't gotten any reply back. I don't know what happened, but it stinks. Too many other people have the exact same story as mine. They should be ashamed. Do not order from them.
Useful
Reply
Therapexa Contacts
If you know any contact information for Therapexa, help other users by adding it.
Ordered a massager from Therapexa, it was defective and they won't respond
They have a return policy listed right on their site, telling you how to start a return. But they don't respond to any emails sent to their support address. There's no phone number to call either. I saw their address changed from Texas to California.
They're still all over social media with ads. I guess I'm luckier than some because I at least got a product, even though it's junk. I've read about people who never got anything at all.
Ordered from Therapexa and never got my package
I've sent three emails and haven't gotten any reply back. I don't know what happened, but it stinks. Too many other people have the exact same story as mine. They should be ashamed. Do not order from them.