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thesupportcare.com

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thesupportcare.com Reviews

• Sep 26, 2026

Ordered furniture and it never showed up

I ordered furniture from this company and I still have not received it. I keep getting messages saying it's out for delivery but it never actually shows up.

I contacted them asking for a tracking number for my package and they have not responded. I paid $15 and I just want my order or my money back. Order #2VNZKBG.

• Sep 14, 2026

Ebike order through email that went missing

I ordered an ebike for $78.00 and the emails kept saying it was going through customs and transit. I bought it on August 17, 2026 and it was supposed to be delivered yesterday.

Then I got an email saying they attempted delivery on September 13, 2026 at 2:30am. That time doesn't even make sense for a delivery. I tried to message back today September 13, 2026 at 9am and got no response.

Now the link doesn't work anymore and the site is gone. They just disappeared.

• Sep 11, 2026

Boneless couch from TikTok never showed up

I ordered a boneless couch that I saw advertised on TikTok. They took my money and gave me a fake tracking number. Every day there's a new fake story about my delivery. First it got sent back to the depot, then the carrier is in transit. This has been going on for a while now.

I asked for a refund and they just make up some excuse like it's being delivered today. It never comes. I paid $50 for this and I just want my money back. Their email is [email protected] and the address they list is 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801.

• Sep 04, 2026

Nineteen emails about a delivery that never came

I ordered something online and paid $60 for it. Then I started getting emails, a lot of them. Like 19 total. Every single one said the delivery was attempted but they couldn't deliver it. And the reason was different every time. First it was one thing, then another. Made no sense.

The emails came from [email protected]. I tried to figure out who they even were but the only address I saw was 1309 Coffeen Ave Ste 1200 in Sheridan, WY. Never got my package, never got my money back. Just a bunch of excuses in my inbox.

I don't know what else to do at this point. They just kept sending those emails like it was supposed to make everything okay. It didn't.

• Aug 20, 2026

Bike order from tic tox ad never showed up

I saw this ad for e bikes on tic tox. They said they were cheap because they were over stocked and the shipping was free. So I ordered. That was over a month ago.

After I paid, every time I asked a question they had some excuse. I asked for a phone number and they said they don't have one. Today they told me one of the bikes I ordered was delivered but it wasn't. They blamed the delivery driver. I paid 300 dollars and have nothing to show for it. Their email is [email protected].

• Aug 19, 2026

TikTok purchase charged twice and no one will help

I bought something through TikTok well over a month ago and I still don't have it. I've sent over 35 emails and all I get is the runaround. They keep telling me to use the chat service and then I get some message saying a delivery attempt was made. That's a lie. My building has cameras and a mail room. No delivery attempt has ever happened.

I can't get a real person on the phone or anything. Just AI generated emails. They hit my account for the original $39.99 and then three days later they charged me another $69.99. I didn't authorize that second charge. This company is an absolute scam.

• Aug 13, 2026

Paid for a boneless couch and never got it

I ordered a Raven Boneless Couch on 6/3/26 from their website, which I think is tied to TikTok. The site listed their address as Montasori, MO, and the email was [email protected]. I paid $14.99 for it.

Right away the tracking updates just felt off. Like they would change for no reason and never really made sense. I started to think it might be a scam because of how weird the timing was on everything.

Anyway, I never got the couch. No refund either. Just wanted to put this out there.

• Aug 05, 2026

Ordered couches on TikTok and still no money back

I ordered couches on the tiktok site back in June because it said it was a sale. I still haven't received anything from them. They keep sending me these bogus emails that don't make any sense.

Also a purchase popped up twice from some clothing place I don't even know. I've tried to get my money back but they just won't give it to me. I'm out almost 20 bucks and just want my refund.

• Jul 28, 2026

Ordered a couch and got charged twice with nothing delivered

I ordered a boneless round couch from this site over a month ago. They charged my card double, like $20 extra on top of the price, and I never got the couch. Nothing showed up.

I have emails back and forth with them but all I have is an email address, [email protected]. Now the website is gone too. No phone number or anything else to call. So I’m just out the money and no product.

• Jul 27, 2026

Paid for a product that never showed up with fake tracking

I bought something online and paid $20 through [email protected]. They gave me a tracking number but it was fake. I waited weeks and nothing ever came to my house. Just lies the whole time. Never got the product. No one answered when I tried to ask what was going on.

• Jul 22, 2026

Ordered a couch and they said it was delivered but nothing showed up

I ordered a couch on June 11th. The updates I got were super cryptic, just weird messages that didn't really say anything. They kept saying there were delivery issues, then they claimed it was left at my front door. But nothing was there. I checked and nobody came.

Their support team is just AI. There's no phone number to call, no real tracking number that works, and nobody replies to my emails. It's just bots. No human interaction at all. I lost $15 on this and I have no couch.

• Jun 05, 2026

TikTok ad took me to a site that made me click I wouldn’t report fraud

I saw an ad on TikTok and clicked it. It took me to a website that looked totally real, like a normal store. So I placed an order.

But when I went to submit my payment, a window popped up. It said I had to click that I wouldn't try to report the purchase as fraud through my card company. Something about the shipment taking a while. I didn't think much of it at the time, I just clicked it.

Now I'm out $97.97 and nothing showed up. The website was pay.lumenpick.com and the email they gave was [email protected]. I feel stupid for clicking that box.

• Jun 02, 2026

Paid for an outdoor swing set and never got it after months of lies

I saw this incredible deal on an outdoor swing and mattress set so I went ahead and paid for it. After I arranged the payment I got a confirmation email with tracking info which seemed fine at first.

Then I waited a month and a half. It was lie after lie, delays, and then finally they just flat out lied saying it was delivered. I got fed up. I have attached the emails showing all of it. Their email is [email protected]. I lost $37.98.

• Jun 01, 2026

Ordered and paid but website disappeared with no delivery

I ordered something from that website http://tracking.m1.thesupportcare.com/tracking/click and paid about $47.98. Never got any delivery info or tracking. I tried to email them at [email protected] and got no response. Then when I tried to go back to the website it was just gone. The address they had was Norfolk, VA, USA. So I have no way to contact them now.

• May 28, 2026

Ordered a two seat sofa and only got a tracking site that lies

I ordered a two seat sofa from this company. Waited two weeks and nothing showed up. The tracking website they gave me just keeps saying in transit and attempted to deliver over and over. It’s been the same message for days.

Then they tried to take more money out of my account, like 35.97. My bank flagged it as fraud and I had to cancel my card. So now I’m out the 25.97 I already paid and I got no couch. No one answers anything.

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This content is based on user-submitted reports. Scammers may misuse the names, websites, and contact details of legitimate businesses. The mention of a business does not necessarily indicate its involvement in fraudulent activity.

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