thesupportcare.com Reviews
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Ordered furniture and it never showed up
I contacted them asking for a tracking number for my package and they have not responded. I paid $15 and I just want my order or my money back. Order #2VNZKBG.
Ebike order through email that went missing
Then I got an email saying they attempted delivery on September 13, 2026 at 2:30am. That time doesn't even make sense for a delivery. I tried to message back today September 13, 2026 at 9am and got no response.
Now the link doesn't work anymore and the site is gone. They just disappeared.
Boneless couch from TikTok never showed up
I asked for a refund and they just make up some excuse like it's being delivered today. It never comes. I paid $50 for this and I just want my money back. Their email is [email protected] and the address they list is 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801.
Nineteen emails about a delivery that never came
The emails came from [email protected]. I tried to figure out who they even were but the only address I saw was 1309 Coffeen Ave Ste 1200 in Sheridan, WY. Never got my package, never got my money back. Just a bunch of excuses in my inbox.
I don't know what else to do at this point. They just kept sending those emails like it was supposed to make everything okay. It didn't.
Bike order from tic tox ad never showed up
After I paid, every time I asked a question they had some excuse. I asked for a phone number and they said they don't have one. Today they told me one of the bikes I ordered was delivered but it wasn't. They blamed the delivery driver. I paid 300 dollars and have nothing to show for it. Their email is [email protected].
TikTok purchase charged twice and no one will help
I can't get a real person on the phone or anything. Just AI generated emails. They hit my account for the original $39.99 and then three days later they charged me another $69.99. I didn't authorize that second charge. This company is an absolute scam.
Paid for a boneless couch and never got it
Right away the tracking updates just felt off. Like they would change for no reason and never really made sense. I started to think it might be a scam because of how weird the timing was on everything.
Anyway, I never got the couch. No refund either. Just wanted to put this out there.
Ordered couches on TikTok and still no money back
Also a purchase popped up twice from some clothing place I don't even know. I've tried to get my money back but they just won't give it to me. I'm out almost 20 bucks and just want my refund.
Ordered a couch and got charged twice with nothing delivered
I have emails back and forth with them but all I have is an email address, [email protected]. Now the website is gone too. No phone number or anything else to call. So I’m just out the money and no product.
Paid for a product that never showed up with fake tracking
Ordered a couch and they said it was delivered but nothing showed up
Their support team is just AI. There's no phone number to call, no real tracking number that works, and nobody replies to my emails. It's just bots. No human interaction at all. I lost $15 on this and I have no couch.
TikTok ad took me to a site that made me click I wouldn’t report fraud
But when I went to submit my payment, a window popped up. It said I had to click that I wouldn't try to report the purchase as fraud through my card company. Something about the shipment taking a while. I didn't think much of it at the time, I just clicked it.
Now I'm out $97.97 and nothing showed up. The website was pay.lumenpick.com and the email they gave was [email protected]. I feel stupid for clicking that box.
Paid for an outdoor swing set and never got it after months of lies
Then I waited a month and a half. It was lie after lie, delays, and then finally they just flat out lied saying it was delivered. I got fed up. I have attached the emails showing all of it. Their email is [email protected]. I lost $37.98.
Ordered and paid but website disappeared with no delivery
Ordered a two seat sofa and only got a tracking site that lies
Then they tried to take more money out of my account, like 35.97. My bank flagged it as fraud and I had to cancel my card. So now I’m out the 25.97 I already paid and I got no couch. No one answers anything.