TikTok shop Reviews and Customer Experiences

TikTok shop Reviews

• Oct 12, 2026

Ordered an ice maker from TikTok Shop and still nothing

I ordered an ice maker off the tik tok shop that had a lot of good reviews. I ordered it on 9/13 and got updates about customs and it taking longer than usual. Now its 10/11 and I still dont have my item. After reading about it online I see Im not the only one having this issue. This is a scam.

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• Sep 16, 2026

Ordered a cloud couch on TikTok shop and got nothing

I ordered a cloud couch from the TikTok shop page. Put my credit card info in and that was it. Never got a tracking number or anything else. No info at all after I paid. Just $28 gone and no couch.

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• Sep 09, 2026

Ordered clothes on TikTok and the package never came

Saw an ad for clothes on TikTok and decided to order. I've bought stuff from TikTok Shop before so I figured it was fine. I placed the order and got a confirmation number and everything. Even got tracking info with shipping details.

But the product never showed up. I waited and waited and nothing ever arrived. The tracking said it was shipped but I never got it. Lost about 35 dollars on this. Not sure if the seller was even really part of TikTok Shop or just someone advertising on there. Either way pretty frustrated.

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• Sep 06, 2026

Shorts from TikTok Shop never showed up

I ordered a 15 pack of men's shorts from TikTok Shop. They were supposed to be here by 8/31/26 and they just never showed up. I paid 41.33 dollars for them.

There was no way to get ahold of anyone or follow up on the order. The seller just disappeared. I tried looking for them on TikTok and they are gone now, can't find them at all. The email they had listed was [email protected] but I don't know if that even works.

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• Aug 28, 2026

Ordered from TikTok shop and never got my item

I ordered something from TikTok shop and paid $29.12. The whole thing seemed fine at first, the listing looked normal and everything. But then after I placed the order, nothing ever showed up.

I tried to figure out what was going on but there was no real way to contact anyone that made sense. The website just feels fake now. I never got my money back or my order. Just a total waste.

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• Aug 22, 2026

Charged twice after being promised a refund

I ordered something through TikTok and it never showed up. I contacted them and was told I was going to be refunded. Well, that never happened. Then a few days later I see they charged me again, even more money this time.

Now I have to go to my bank and change my card and change all my information. I really don't have time for this with my schedule. I just want my money back. The store email was [email protected] and they are based in Philadelphia, PA. I lost about 60 dollars on this.

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• Jul 18, 2026

Ordered shorts from TikTok that say delivered but never came

I ordered from TikTok these shorts 8 pack for 24.99. It says it's been delivered but nothing has came. I paid for it and it’s been showing delivered for a few days now. I don’t know where it went or who to even talk to about it. I just want my money back or the shorts.

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• Jul 05, 2026

Bought something from cozyahome on TikTok shop and they disappeared

I bought something from cozyahome through TikTok shop. It was like 38 bucks. I never got the items.

Now the site is just gone. Can't find it anywhere. No way to contact them or anything. Just wasted my money.

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• Apr 21, 2026

Ordered through TikTok, got a tracking number but never received my package

I placed an order through a TikTok ad. It took me to another site to pay. I paid extra for 1 to 2 business day delivery, which was $36.97.

I did get an email response with a tracking number. But after that, nothing. The tracking never updated. I tried to contact them several times after that first email, but got no other reply.

It's been a while now and I never got my package. The whole thing just feels like a scam.

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• Apr 05, 2026

Ordered dentures from TikTok Shop, no order shows up and no reply

I ordered a denture set off of TikTok Shop. They sent me an email that confirmed the order, but when I look on TikTok Shop under my orders, it doesn't show up at all.

So I wrote to them at [email protected] to see if they would answer me back, but I haven't heard anything. Nothing.

I lost $45.41 on this.

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• Feb 24, 2026

Charge went through on TikTok Shop but they have no record of it

I saw a store on TikTok Shop called either Awx vtrd livporchcom or Awx vtrd rosvaya. It didn't look like it took me to a different website, so I didn't think there was a problem. At first the charge for $23.99 didn't go through, it got declined for security reasons. That should have been my first sign. But on the third try, the money came out.

I contacted TikTok support about it. They told me they don't have any record of my charge or the store at all.

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• Feb 14, 2026

Ordered something from TikTok shop and it never arrived

I ordered an item through the TikTok shop. The price was discounted and honestly, too good to be true. The thing shipped from China. They gave me a tracking number, "LXGYL************", and it led to some site called track718.com.

The tracking had a bunch of updates. The last one said my package was delivered on February 12, 2026, at 7:01 in the morning. But it was never delivered. I never got anything.

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This content is based on user-submitted reports. Scammers may misuse the names, websites, and contact details of legitimate businesses. The mention of a business does not necessarily indicate its involvement in fraudulent activity.

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