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US Passport and Visa reviews and customer experiences

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US Passport and Visa Reviews

• Jun 24, 2026

Passport renewal site took my money and asked for more

I thought I was renewing my passport online. The website looked official enough, it was called US Passport and Visa. I filled everything out, name, social security number, all of it.

Then after I submitted it they sent me another link asking for more money. That’s when I knew something was off. I already paid them $103.00. Their email is [email protected] and they have a PO Box in Philadelphia.

I called my bank right away to try and stop the charge. I don’t know if they got my social security number too which is what really worries me.

• Jun 24, 2026

Site pretending to be a passport service just gave me a PDF

I used this website thinking it was a real passport service. It looked legit so I filled out the whole application online and paid $125.83.

All they did was send me a PDF of the form I already filled out and some instructions on how to get a passport myself. That's it. No help with anything. Just a PDF.

Their phone number is (321) 341-6998 and their email is [email protected]. They're supposed to be in Florida. I feel like I just paid for something I could've done for free.

• Jun 23, 2026

Passport renewal website looked like the official government site

I googled passport renewal and this was the first website to pop up. It looks like the government agency but it is third party. I filled out all my personal info including SSN, parents names, address and credit card information. I checked the box that stated this was third party and not the actual passport renewal fee but it is very deceptive because it is not obvious on the website.

This company just creates a PDF of the FREE document that you must fill out to renew your passport. I called them and they gave me a 75% refund but this is extremely fraudulent. The address on my credit card statement is a personal home address at 259 Fairway Green Drive, O Fallon, MO 63368. When you click on the website it goes straight to the application so it bypasses the times it says it is third party.

People are complaining about these companies on reddit. The woman on the phone clearly had scripts on how to deal with people that felt deceived because this happens so frequently. I lost $141.12.

• Apr 20, 2026

Applied for passport renewal on a fake website and gave out all my info

I was trying to renew my passport and I applied through a website that wasn't a .gov site. I didn't know it at the time. I gave them everything—my Social Security number, my credit card info, my current address, my billing address, my phone number, all of it.

They charged my card $110. The website was passport.uspassportandvisa.org and the phone number listed was (321) 221-5210. It was supposed to be for an online purchase.

Now I'm just worried because they have all my personal information. I never should have given it out. The whole thing feels really off.

• Mar 21, 2026

Charged $130 to fill out a free government passport form

I got a website, passportvisarush.com, that said it was for US Passport and Visa. It looked like a passport renewal site. I used it to fill out the form for renewing my passport and gave them all my information.

They charged me $130 for it. But the whole thing is just the free government form you're supposed to fill out yourself. They didn't tell me that. They just took my money for doing nothing.

• Mar 09, 2026

Submitted my daughter's info on a fake passport website

I was trying to apply for my daughter’s first passport and got brought to the us passport and visa website. I put in all her information, including her social security number. Then I found out it's not a legitimate government website. I stopped before I paid anything, but they still have all her personal information now.

• Feb 13, 2026

Charged $110 for passport renewal paperwork that should have cost $8

I used a third party website for passport and visa to start renewing my passport. It was passport.uspassportandvisa.org. They charged me $110.00 just to input my information and print off the forms to send off.

I got the paperwork in the mail, but there was no receipt. The money came out of my card.

But when I went to the post office, they told me what I got should have only cost $8. I paid over a hundred dollars for nothing.

• Feb 11, 2026

Paid a website to help with a passport and just got a basic form

I got a text about getting a passport help from US Passport and Visa. The website was passport.uspassportandvisa.org and the contact email was [email protected]. They asked for all my basic information for a passport, so I paid them $130.

All they did was send me a digitally filled-out form. That’s it. You can just print that same form for free online yourself. The whole thing made it sound like they would take care of everything for you to get a passport, but they don’t do anything. It’s just a very simple form.

Now I’m unsure what they’re doing with all my personal information. They have addresses, Social Security Number, everything that goes on a passport. It doesn’t feel right.

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