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vicentaus.com

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vicentaus.com Reviews

• 1 h ago

Ordered something online and got a cheap knockoff instead

I bought something from vicentaus.com and what showed up was nothing like what they advertised. Way worse quality. I paid $98 for it.

When I tried to return it and get my money back they just refused. No return, no refund. I emailed [email protected] about it and got nowhere.

So now I'm stuck with this thing I don't want and I'm out $98. Just want people to know what happened.

• Sep 21, 2026

Facebook ad order never showed up and tracking kept changing

My husband ordered something off a Facebook ad and paid with our credit card. Nothing ever arrived. I emailed their service department to follow up and they sent me tracking info. The tracking was forged to say whatever they wanted it to say.

First it said the item couldn't be delivered as addressed and got returned to sender. When I asked for a refund, all of a sudden the tracking said it was delivered 2 days before it was supposedly returned to them. Now they're telling me it was delivered and I should comb my neighborhood and check with USPS for it.

They go by several different variations of their name. I'm seeing a lot of complaints now from other people who got ripped off too. We're out $84.97.

• May 27, 2026

Facebook ad for something that wasn't what they said

I saw this ad on Facebook and bought something from them. It cost me $45. It was nothing like what they showed in the ad. Not even close.

I tried to get a refund and they just refused. Wouldn't do anything about it. Just bait and switch basically. The email they used was [email protected]. I don't even know where they are located.

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• Mar 06, 2026

Ordered a 20 volt fuel pump, got a toy that runs on batteries

I placed an order for a 20 volt fuel pump from vicentaus.com. What showed up was a unit that runs on 2 D batteries, like something for a toy. It's completely wrong.

I emailed them about it. They acknowledged they sent the wrong part. I sent them photos of what I got, my shipping info, and clear instructions. They will not send the correct item. They said I'd have to send this useless part back to Asia at my own cost. Their solution was a 30% discount on a next order. I would never buy from them again.

Now I can't even find the item I wanted listed on their site anymore. I have all 7 emails back and forth saved.

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