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Zara Reviews

• Apr 05, 2026
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Ordered from Zara, package said delivered but nothing was there

I placed an order on the Zara website. I got a notification that my package was delivered, but when I got home there was nothing at my door. Nothing.

I called their customer service at 1(855) 635-9272 to complain. They refused to give me a refund or send the order again. I asked to speak to a manager and they told me they wouldn't let me talk to anyone higher up. It's a complete scam. I'm out almost $200.

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• Mar 05, 2026
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Order marked as delivered but I never got it, and the courier has terrible reviews

I placed an order on Zara on Sunday, March 1st. I got an email saying it would be delivered the next day, which was nice. On Monday, the courier's website said my order was delivered at 7 PM. I never received anything. I checked all my cameras and there was nothing.

I looked up reviews for this courier company online. All the reviews say the same thing—deliveries from Zara are marked as delivered at 7 PM but never show up. How are they still in business with all these complaints? How is Zara even working with a company like this? I just want my order.

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This content is based on user-submitted reports. Scammers may misuse the names, websites, and contact details of legitimate businesses. The mention of a business does not necessarily indicate its involvement in fraudulent activity.

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