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TikTok reviews and customer experiences

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TikTok Reviews

• Apr 04, 2026

Saw a sponsored ad on TikTok, paid and got scammed

I saw this sponsored ad on TikTok. I thought the price was too low to be true. I did it anyway, and now I paid for it.

I emailed the "seller" after and just got some AI message back. It was a "trust us" kind of thing. It felt real scummy. My money is just gone.

• Apr 01, 2026

Gave my card number on TikTok, never got what I paid for

I put my card number in on the TikTok website. They took $17.98 and I never got anything. Nothing ever showed up.

Now the website link they gave me to track the order is just gone. The email I got about the purchase, it was from [email protected], that disappeared from my inbox too. The money is just gone.

• Mar 30, 2026

Ordered shoes from TikTok and never got them, site says order not found

I saw a discount on TikTok for shoes and I ordered three pairs. The money came out of my account, $24.42 total. But the shoes never showed up.

I tried to check my order on their website and it says it can’t be found. There’s no record of it. That didn’t make any sense to me.

I had to report the whole thing to my credit card company right away.

• Mar 27, 2026

Won a raffle on TikTok, charged for shipping, then got an error page

I was on TikTok and saw a raffle for a Coca Cola cooler. I won it and it said all I had to do was pay for shipping, which was $17.52. I put in my card and hit next, but then it just showed an error page. A couple days later, they tried to take out another $83, so I reported it to my bank. Now my bank says they won't refund the money.

When I googled this, it's some plumbing company. I don't need plumbing and I live in California, nowhere near Henderson Nevada. I want my money back and I want this reported as a scam.

• Mar 23, 2026

Ordered something on TikTok and never got it

I placed an order for something through TikTok. The money came out of my account, it was thirty dollars.

But I never received the item. It just never showed up. I ordered it and that was it, nothing ever came.

• Mar 20, 2026

Paid shipping for a Coca Cola cooler that never came

I saw an ad on TikTok for an old Coca Cola cooler. They said the company was getting rid of them to make room for new ones. The ad said I needed to pay for shipping, so I did. I also answered a few questions they asked. They said the cooler would be sent out in a few days.

It's been a couple of weeks now and no cooler. I contacted them today, March 19, and was told it was a drawing. I argued that this was false advertising. I looked at the ad again and I don't see where it says it was a drawing. Why take my money for a drawing? I was paying for shipping, not for a drawing. I lost $11.52.

• Mar 13, 2026

Bought truck parts on TikTok, got scammed out of $800

I bought some Ford F-250 taillights from a shop on TikTok. I sent the guy the money through Zelle, and he said he shipped the box. He gave me a tracking number but it's fake, and the shipping company he used is fake too. Now this fake shipping company says they won't release my package unless I pay a $380 refundable insurance fee. What a shame!

I contacted my bank and I reported the page to TikTok. TikTok's response was that the page isn't fraudulent or a scam, but it most definitely is. The scammer is even texting me now saying he won't give a refund and that I'll get my tax return soon. I really hope they catch this guy.

• Mar 05, 2026

Website is a fraud, won't let me move my money back

I got a message from a website called TIKTOK about an investment. They said if I put in a minimum of $500, I'd get three to five times my money back in just a few days. It sounded too good to be true.

I invested $30,000. Now they won't return my funds. They won't even let me move the money back to my original Coinbase account. The website is fraud.

• Mar 04, 2026

They charged me after I cancelled my subscription

I cancelled a subscription back in August 2025 and I have proof. They even gave me a cancellation number. Well, in March 2026, they went and charged my account again. Now they're sending me product I never asked for. The charge was for $29. It came from a link on TikTok and an address in Florida. I cancelled. They shouldn't be charging me.

• Mar 03, 2026

Got tricked into buying shirts from someone on TikTok

I saw someone selling shirts on TikTok. They seemed legit, so I went ahead and ordered. The money, $43.42, came out of my account.

After I paid, I tried to follow up using the contact info they gave. I called the number (938) 888-8145 and emailed [email protected]. It's a dead end. No one answers the phone, and the emails just bounce back. The address they listed was just "AL, USA," which is useless.

I never got any shirts. Nothing ever showed up. The whole thing was a scam, and now I'm out that money with nothing to show for it.

• Feb 22, 2026

Ordered boots from a TikTok ad and they never came

I saw an ad on TikTok for some boots and I ordered them. The total was $52.46. I got a tracking number and everything, and it even said the package was delivered. But I never got any boots.

I tried emailing the company from the ad to ask where my order was. I sent more than one email. Nobody ever wrote back to me. It’s just my money gone and no boots and no way to get an answer. The tracking says delivered but I never got anything.

• Feb 21, 2026

Ordered merchandise in December, tracking says delivered but I never got it.

I ordered over $50 in merchandise from Tiktok in December of 2025. I kept checking the tracking for the location and it never showed anything. It finally just said “delivered” but I never received anything.

I emailed them in January of 2026. They told me they would resend my order at no extra cost. So I checked the new tracking number. It showed nothing more than “pending” or “arrived to destination facility.” I checked again in middle February and magically it showed “delivered” on the very same day it arrived at a separate sorting center. That doesn’t make any sense.

I reached out to customer service again with screenshots. I’m still waiting for a reply.

• Feb 17, 2026

Kept getting charged for a cologne I bought on TikTok

I bought a bottle of cologne through TikTok back in May. I did get the product, but then I started getting these recurring charges. They started in June and they're still going on now.

I looked into it and found out there's a bunch of other people saying TikTok has scams like this. The charges just keep coming out. I paid $360 already from all these charges since June. It doesn't make any sense.

• Feb 10, 2026

Saw a fake ad on TikTok and lost almost $80

I saw this ad on TikTok. It was for something I wanted to buy. I clicked it and went through the process to pay. It took $79.55 from me.

After that, nothing. No order confirmation, no tracking, nothing. The whole thing just disappeared. I looked up the address they had, which was 2010 14th St in Boulder, CO. It didn't make sense and felt off.

I'm out the money and I never got what I paid for. It was a scam ad right on TikTok.

• Feb 05, 2026

Ordered jogger suits, never got a confirmation or the items

I placed an order on January 22nd, 2026, around 6:55 in the morning. It was for six sets of jogger suits. The site gave me a confirmation code, #nyleva260122205347209, but I never got an email saying the order was placed or shipped. Nothing.

Now it's February 3rd, 2026, and I tried to check the website today. The browser wouldn't even let me search the site. My card was charged $34.99. I tried the phone number listed, (314) 391-1895, and the email, [email protected], but there's just no way to get through. It feels like the whole thing just vanished after they took the money.

• Feb 05, 2026

Ordered pants from a site on TikTok, never got them

I ordered some pants from a site I saw on TikTok. It was 8 pants for $29.90, plus tax. I never received them. Their tracking link said it was delivered by FedEx.
I sent an email about it. They said they would resend a new package. Same exact thing happened again. The tracking said delivered. Nothing ever arrived.

• Feb 05, 2026

Ordered through TikTok, tracking said delivered but nothing arrived

I placed an order through TikTok and paid using Apple Pay. I never got a confirmation email, so I contacted the company. They sent me tracking information.

I tracked the package the whole way from China to California. Then the tracking said it was delivered. I went to check and nothing was there. Nothing showed up.

I contacted the company again and told them what happened. I proved that I paid for the item. After that, I never heard back from them. I’ve tried contacting them several more times since then, and they just will not answer.

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